Read this first

This guide is intentionally simple. Follow it exactly for stable audio.

Two rules that matter most
  • Ethernet only. Do not broadcast over Wi-Fi.
  • Use a mixer. Strongly recommended for clean, consistent volume.
Before opening a support ticket

Many common questions and issues are already answered in our documentation. Please check the following first:

If you still need help after reviewing those:

  1. Go to the Home page.
  2. Open the menu (top-right).
  3. Select Support and submit a ticket.

This helps us respond faster and focus on real issues.

On this page
Critical requirements
1) Wired internet (Ethernet only)
  • Do not broadcast over Wi-Fi.
  • Wi-Fi causes dropouts, delay, and unstable audio.
  • If you’re on Wi-Fi: stop, plug in Ethernet, then try again.
2) Audio mixer (highly recommended)
  • Any microphone type is supported.
  • A mixer gives stable volume and reduces distortion.
  • Without a mixer, audio is often quiet, harsh, or uneven.
Recommended equipment
How to broadcast
  1. Open the broadcasting page
    • Use a computer, tablet, or phone.
    • Confirm Ethernet is connected.
    • Allow microphone access in your browser.
  2. Enter the required info
    • Colony name
    • Description
    • Password
      • Same password for all authorized broadcasters.
      • If you don’t have it, open a Support ticket from the home page and choose Password request (or “Support” if you haven’t added that option yet).
Testing (required)

Always test first. This prevents failed broadcasts and listener complaints.

  1. Set Colony Name to test.
  2. Speak for 10–20 seconds.
  3. Confirm:
    • Audio is clear
    • No cutting out
    • Ethernet is connected
  4. If it fails:
    • Adjust mic / mixer levels
    • Check mic connection
    • Confirm Wi-Fi is off and Ethernet is plugged in
Go live
Public vs private broadcasts
Public
  • Visible on the listeners page
  • Automatically archived
  • You receive a copy
Private
  • Hidden from the listeners page
  • Not publicly archived
  • You still receive a copy
Rocket Broadcaster

If you use Rocket Broadcaster, here are examples of the setup and private options.

Rocket Broadcaster setup example
Private broadcast options in Rocket Broadcaster
Common problems
Fast fix

Use Ethernet. Use a mixer. Test first.