Need help?
Please submit a Support Ticket so we can route it to the right person and respond faster.
- Go to the Home page.
- Open the menu (top-right).
- Select Support and submit a ticket.
Answers about playback, storage history, privacy, and missing/incomplete broadcasts.
Please submit a Support Ticket so we can route it to the right person and respond faster.
Same idea:
Click any archive on the HBNI archive. You'll be redirected to mega.nz or Google Drive.
Stored on mega.nz. Access: Mega folder.
Stored on Google Drive. Access: Drive folder.
Stored on our servers in Pineland Colony (metadata in Postgres). Download link data: download_links.json.
Mega was fastest to start with. Storage limits forced a switch to Google Drive while it was supported by HBNI.
Mega didn't provide an easy, reliable migration path, and upload formats changed over time. Migrating risked breaking links or losing consistency.
Google didn't allow permanent access tokens, which required frequent manual token refreshes.
Please submit a Support Ticket and include:
Please submit a Support Ticket and include:
The recorder can exempt specific hosts from being recorded—use the same host name each time.
Internet connection issues during recording can lead to incomplete uploads.
Usually within 5 minutes (depends on broadcast length). Manual uploads may take longer if issues occur.
On the broadcasting page, enable the private checkbox. Private broadcasts aren't listed on the listeners page or archived, but the host can share the link and save it after ending.
Scheduling requires a password. Please submit a Support Ticket and request scheduling access. Include your colony name and why you need access.